From the article:
As arguments and opinion pieces about online learning continue to appear in the coming months, two points are worth remembering:

"First, we need to temper our expectations of remote instruction. Even if we are able to whip every faculty member up to speed on the latest digital teaching tools, we can never replicate online the full range of experiences that students have on a physical campus, including those who spend only a few hours a week there. We will hear complaints. We will lose some students, and we’ll have to wait for some who choose to defer.
Second, the dissatisfaction we will hear — about the spring or fall semesters — should not lead us to hasty conclusions about either face-to-face or online teaching. We need to avoid lazy generalizations that fail to take into account the infinite variations of students who are seeking a higher education."
https://community.chronicle.com/news/2353-on-not-drawing-conclusions-about-online-teaching-now-or-next-fall?cid=VTEVPMSED1